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Issues/Returns

Our ultimate Goal is to have satisfied customers so please give us the opportunity to make it right.

Issues

If there are ever any issues with the product(s) or your order please contact us at info@personalizingpets.com or call 1-905-484-1965 and we will work with you to resolve the issue.  Customer Satisfaction is important to us!

Returns

If you are not satisfied with any non personalized product, we will gladly refund your money minus the shipping within 10 days of receipt of the product(s).  The customer will have to return the item at there own expense and a refund will be issued once the item has been received, inspected and found to be in its original condition.  Please contact us to arrange for returns at info@personalizingpets.com.

Returns cannot be accepted on items that have been personalized.